To provide quality library and information services, professional reference, and reader’s advisory services to library users.
Essential Job Functions
Resolve patron problems and interpret policies.
Provide professional reference, reader’s advisory, and programs to library users.
Carry out special project assignments.
Provide assistance with electronic resources and the Internet to a large number of computer users.
Perform basic hardware and software troubleshooting.
Provide instructional classes on the Internet and other electronic resources, and present educational programs, as assigned.
Stay apprised of new resources through continuing education, professional journals and training.
Preferred Knowledge - Abilities & Skills
Advanced graduate level coursework in library technology and electronic resources
1 or more years of professional public library experience.
Training or experience in working with mainstream social media (i.e. Facebook, Twitter or feed readers)
Knowledge, Skills & Abilities:
Comprehensive knowledge of current practices in public libraries, including reference services, reader's advisory, and library technology
Comprehensive knowledge of electronic resources
Excellent written and oral communications skills
Skill in utilizing a variety of Internet browsers, search engines, Internet based productivity tools, and email
Skill in creating content using social media tools (i.e. Flickr, YouTube, etc.)
Ability to work cooperatively and congenially with others
Ability to perform multiple tasks simultaneously
Ability to handle customer issues and complaints appropriately
Ability to work closely with others as part of a team
Ability to work a varying 19 hour-per-week schedule
Licenses & Certifications
Valid State of Texas Class C driver's license.
Physical Tasks & Working Conditions
The incumbent works in a typical office environment; but some physical labor, exposure to dust and travel to various sites may occur. Physical tasks will include lifting, reaching, pushing, squatting, bending, stooping, walking, and carrying supplies, as needed, to accomplish the tasks of the activity on a daily basis. Primary environment will be in a climate controlled, indoor atmosphere.
Communication Creativity/Innovation Customer Focus Negotiation Skills Planning Results Focus Self Development Teamwork
Minimum Education & Work Experience
Master's Degree in Library Science from an American Library Association accredited college or university Up to 1 year related experience Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.