City of Garland, TX

Benefits Coordinator

Location US-TX-Garland
Posted Date 3 weeks ago(1/25/2018 10:57 PM)
Job ID
# of Openings Remaining
Human Resources
Job Family
Administrative Support
Target Hiring Range
$19.00 - $22.00/hr depending on qualifications
Job Code Category
Human Resources

Position Summary

**This is a full-time position eligible for leave and benefits through Holmes Murphy (City benefits broker).**


Responsible for overseeing daily performance of benefits and wellness programs including but not limited to maintaining file management and assisting staff and retirees with questions and concerns regarding the City’s health benefits programs.



Essential Job Functions

  1. Respond to employee and retiree inquiries regarding benefit services, payroll deduction and retirement information.
  2. Process payroll transactions as needed to reflect benefit changes.
  3. Input and verify eligibility of employee and retiree benefit programs.
  4. Audit and process all benefits related bills received and eligibility error reports.
  5. Assist in coordinating employee/retiree meetings.
  6. Assist in coordinating benefit services initiatives including benefit fairs and vendor visits.
  7. Evaluate HR/vendor integration on an ongoing basis for improved efficiencies.
  8. Maintain employee benefit records. 
  9. Input and verify eligibility of active employees.
  10. Provide administrative support for various benefits functions.
  11. Present benefit information at New Employee Orientations.
  12. Assist with front desk operations as needed.

Preferred Knowledge - Abilities & Skills

Education/ Experience:     

  • Associates Degree or equivalent college coursework in related area
  • 4-6 years experience in administrative support, technical support, collections, customer service, training and/or program oversight

Knowledge, Skills & Abilities:

  • Intermediate knowledge of self-insured health and welfare insurance administration
  • Intermediate knowledge of personal and ancillary lines of group insurance
  • Intermediate knowledge of laws/regulations pertaining to group insurance and employee relations
  • Excellent skills in PC and systems application
  • Excellent customer service and telephone etiquette skills
  • Excellent organizational skills
  • Excellent oral and written communications skills
  • Ability to multitask
  • Ability to work independently and/or in a team environment
  • Ability to resolve complex customer issues

Licenses & Certifications

 Valid Class C Texas driver's license

Physical Tasks & Working Conditions

The incumbent works in a typical office environment; relatively free from unpleasant environmental conditions or hazards.



Minimum Education & Work Experience

High School Diploma or General Equivalency Diploma (GED)
4 years related experience
Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.


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