City of Garland, TX

  • School and Neighborhood Program Manager

    Location US-TX-Garland
    Posted Date 2 weeks ago(4/12/2018 9:34 AM)
    Job ID
    # of Openings Remaining
    Job Family
    Program Coordinator
    USD $24.79/Hr.
    USD $31.57/Hr.
    Regular Full-Time
    Job Code Category
  • Position Summary

    Responsible for coordinating and overseeing the Neighborhood Traffic Control Program to ensure Garland’s residents have safe neighborhood streets on which to drive and safe school routes for walking school children. Also, responsible for providing information and education to citizens and other entities regarding street safety.

    Essential Job Functions

    1. Manage and coordinate School Crossing Guard program including hiring, training and managing School Crossing Guards and Supervisors.
    2. Serve as liaison with local schools and school districts. Work through traffic and pedestrian issues with the school district personnel.
    3. Oversee and implement the Neighborhood Traffic Control Policy and program.
    4. Act as first point of contact for citizen inquiries for school and neighborhood traffic safety. Collaborate with other city departments and outside agencies to resolve complaints and issues.
    5. Make presentations to and lead discussions with Crime Watch groups, neighborhood groups, PTA and other groups to inform and educate citizens and children about transportation department operations and traffic safety issues.
    6. Perform field observation, measurements, and markings for traffic devices and signage.
    7. Prepare policy reports and related material for review by the City Council.

    Preferred Knowledge - Abilities & Skills

    Education/ Experience:     

    • Associate’s degree in Public Relations, Communications, Public Administration, Business Administration or a related field of study
    • 5 – 7 years experience in transportation operations, customer service, educational programming or related area
    • 2 – 3 years supervisory experience

    Knowledge, Skills & Abilities:            

    • Skill in conflict resolution and customer service
    • Comprehensive knowledge of transportation operations
    • Comprehensive knowledge of City ordinances, policies and procedures
    • Excellent organizational skills
    • Skills in written and oral communication, including handling requests and complaints from citizens
    • Skills in Microsoft Office including Excel, Access, Outlook and Word
    • Ability to collect and analyze traffic data


    Licenses & Certifications

     Valid Class C Texas driver's license

    Physical Tasks & Working Conditions

    The incumbent works in various environments; frequent exposure to unpleasant environmental conditions and/or hazards.


    Models Organizational Values
    Customer Focus
    Results Focus/Project Management

    Minimum Education & Work Experience

    Associate’s degree
    5 years related experience
    2 years supervisory experience
    2 years customer service experience
    Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.


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