City of Garland, TX

  • Customer Service Representative I (Circulation) - Library

    Location US-TX-Garland
    Posted Date 2 days ago(5/23/2018 12:42 PM)
    Job ID
    2018-5364
    # of Openings Remaining
    1
    Department
    Library
    Job Family
    Administrative Support
    Min
    USD $13.88/Hr.
    Mid
    USD $17.10/Hr.
    Target Hiring Range
    $13.88 to $15.49
    Type
    Regular Full-Time
    Job Code Category
    Library/Inf. Science
  • Position Summary

    Responsible for providing circulation service to library patrons. Also responsible for the communicating library policies and procedures as related to circulation services, performing clerical duties in support of library circulation, assisting with the maintenance of the patron database, as well as assisting with the handling library materials.

    Essential Job Functions

    1. Assist library patrons at the circulation desk, checking out and checking in library materials.
    2. Register patrons.
    3. Create and edit patron account records.
    4. Assist the public in person and on the phone.
    5. Provide general Library information & general assistance.
    6. Collect statistics.
    7. Collect fines & fees and perform simple accounting duties.
    8. Check in serials, handle minor mending, and replace barcodes.
    9. Assist in locating materials on the shelves.
    10. Assist in maintaining the order of collection.
    11. Assist in returning library materials to the shelves.

    Preferred Knowledge - Abilities & Skills

    Education/ Experience:     

    • Up to 1 year advanced study or training beyond the high school level
    • 1-2 years retail or office support experience 

    Knowledge, Skills & Abilities:

    • Basic  skills in PC and systems application
    • Good customer service and telephone etiquette skills
    • Good oral and written communications skills
    • Ability to multitask
    • Ability to adapt to various working environments
    • Ability to work independently and/or in a team environment
    • Ability to work under close supervision
    • Knowledge of library organization and cataloguing systems
    • Ability to organize materials according to alpha and numeric system
    • Ability to sit or stand for long periods of time
    • Ability to lift objects
    • Ability to communicate and interact effectively with the public
    • Ability to handle citizen concerns and other public/personal situations

    Licenses & Certifications

     Valid Class C Texas driver's license

    Physical Tasks & Working Conditions

    The incumbent works in a typical library environment but some physical labor is required. Occasional outdoor work, and travel between city and library facilities may occur. Primary environment will be in a climate controlled, indoor atmosphere with some exposure to dust and occasional unpleasant conditions.
    Physical tasks include lifting, squatting, bending, stooping, walking, and carrying supplies, as needed, to accomplish the tasks of the activity on a daily basis. Must be able to reach materials at 90” height shelving or shelving at floor level, lift/ carry up to 50 pounds infrequently, and push/pull 200 pound wheeled book cart.
    Must also be able to utilize keyboard and peripherals, handheld mobile devices, and multi-function office phones.

    Competencies

    Adaptability/Flexibility
    Communication
    Creativity/Innovation
    Customer Service
    Interpersonal Skills
    Productivity
    Teamwork

    Minimum Education & Work Experience

     High School Diploma or General Equivalency Diploma (G.E.D.)
     Up to 1 year related experience
    Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

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