Responsible for connecting, reconnecting and/or disconnecting utilities for customers that are moving-in, moving-out, or that are delinquent on accounts for the City of Garland.
Essential Job Functions
Disconnect and reconnect electric/water services.
Install sleeves on back terminal ends of meter.
Accurately and efficiently perform water/electric meter readings.
Re-read electric and water meters upon customer requests.
Re-check all disconnected utilities, as needed.
May perform the duties of the Field Service Technician I, as needed.
May train new hires on field service operations.
Other duties as assigned.
Preferred Knowledge - Abilities & Skills
2-4 years experience meter reading and electric utility industry
Class “D” water license preferred, not required
Knowledge, Skills & Abilities
Intermediate knowledge of electric/water meter(s) reading
Intermediate knowledge of city street and address systems
Intermediate knowledge of public contact techniques and principles
Ability to provide excellent customer service
Ability to work a flexible schedule and assignments
Ability to work independently and meet deadlines
Ability to work in a team environment
Licenses & Certifications
Valid Class C Texas driver's license
Physical Tasks & Working Conditions
The incumbent works with frequent exposure to unpleasant environmental conditions and/or hazards. Majority of work performed outside or with exposure to risk. May be exposed to extremes of heat and cold, rain, humidity, wetness, insects, noxious odors, fumes, and physical stress from exertion and lifting. Exposed to physical exertion such as bending, lifting, stooping, reaching, pulling, and pushing. Possible shift schedules:
Schedule A Monday - Thursday 8:30am – 7:00pm
Schedule B Tuesday - Friday 8:30am – 7:00pm
Schedule C Monday - Thursday 9:30am – 6:00pm, Friday 10:00am - 6:30pm (one being standby)
Adaptability/Flexibility Customer Service Dependability Interpersonal Skills Managing Conflict Productivity Teamwork
Minimum Education & Work Experience
High School Diploma or General Equivalency Diploma (GED) 2 years related experience in meter reading and/or field operations Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.