City of Garland, TX

  • Field Services Technician II

    Location US-TX-Garland
    Posted Date 3 weeks ago(3 weeks ago)
    Job ID
    2018-5467
    # of Openings Remaining
    1
    Department
    Customer Service
    Min
    USD $15.54/Hr.
    Mid
    USD $19.25/Hr.
    Type
    Regular Full-Time
    Job Code Category
    Utilities
  • Position Summary

    Responsible for connecting, reconnecting and/or disconnecting utilities for customers that are moving-in, moving-out, or that are delinquent on accounts for the City of Garland. 

    Essential Job Functions

    1. Disconnect and reconnect electric/water services.
    2. Install sleeves on back terminal ends of meter.
    3. Accurately and efficiently perform water/electric meter readings.
    4. Re-read electric and water meters upon customer requests.
    5. Re-check all disconnected utilities, as needed.
    6. May perform the duties of the Field Service Technician I, as needed.
    7. May train new hires on field service operations.
    8. Other duties as assigned.

    Preferred Knowledge - Abilities & Skills

    Education/ Experience:     

    • 2-4 years experience meter reading and electric utility industry
    • Class “D” water license preferred, not required

     

    Knowledge, Skills & Abilities

    • Intermediate knowledge of electric/water meter(s) reading
    • Intermediate knowledge of city street and address systems
    • Intermediate knowledge of public contact techniques and principles
    • Ability to provide excellent customer service
    • Ability to work a flexible schedule and assignments
    • Ability to work independently and meet deadlines
    • Ability to work in a team environment

    Licenses & Certifications

     Valid Class C Texas driver's license

    Physical Tasks & Working Conditions

    The incumbent works with frequent exposure to unpleasant environmental conditions and/or hazards. Majority of work performed outside or with exposure to risk. May be exposed to extremes of heat and cold, rain, humidity, wetness, insects, noxious odors, fumes, and physical stress from exertion and lifting. Exposed to physical exertion such as bending, lifting, stooping, reaching, pulling, and pushing.
    Possible shift schedules:

    Schedule A Monday - Thursday 8:30am – 7:00pm

    Schedule B Tuesday - Friday 8:30am – 7:00pm

    Schedule C Monday - Thursday 9:30am – 6:00pm, Friday 10:00am - 6:30pm (one being standby)

    Competencies

    Adaptability/Flexibility
    Customer Service
    Dependability
    Interpersonal Skills
    Managing Conflict
    Productivity
    Teamwork

    Minimum Education & Work Experience

     High School Diploma or General Equivalency Diploma (GED)
     2 years related experience in meter reading and/or field operations
    Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

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