City of Garland, TX

  • Aquatics - Pool Manager 2 - Guest Services

    Location US-TX-Garland
    Posted Date 3 months ago(12/10/2018 8:00 AM)
    Job ID
    # of Openings Remaining
    PRCAD - Aquatics/Sports
    Job Code Category
    Parks and Recreation
  • Position Summary

    Responsible for supervising the daily operations of a fun, energetic and hard working team at a Garland Aquatic Facility.  Pool Manager 2 must successfully supervise and train aquatic staff members in operations, safety, guest service, and work quality.  

    Essential Job Functions

    1. Maintain outstanding guest service at a Garland Aquatics facility.
    2. Supervise staff, which includes hiring, scheduling, training, and evaluating Pool Manager I and staff to ensure productivity and quality standards are maintained.
    3. Perform duties of Pool Manager I- Guest Services and Guest Services as needed.
    4. Perform daily operations and maintenance of facility to ensure high productivity and efficient operations.
    5. Enforce rules and policies to ensure safe conditions and operation of facility.
    6. Monitor and maintain transactions and cash handling procedures, inventory and cleanliness of facility.
    7. Compile and submit operating, training and cash handling reports as required.
    8. Assist in Emergency Action Plan for facility.
    9. Maintain adequate inventory by ordering all necessary supplies and equipment to ensure availability for uninterrupted operation of aquatic facility.
    10. Regular, reliable and punctual attendance.
    11. Maintain open lines of communication with necessary parties to ensure quality daily operations.
    12. Maintain positive relationships with guests to address issues and concerns.
    13. Maintain an inviting and healthy work environment for all staff by inspiring others with enthusiasm and positive energy.





    Preferred Knowledge - Abilities & Skills

    Knowledge, Skills & Abilities:           

    • Knowledge of programs and activities at the aquatics facility
    • Knowledge of basic aquatic facility procedures



    Licenses & Certifications

    Jeff Ellis and Associates Pool and Water park Lifeguard training, including First Aid and CPR license/ certification required
    Valid Class C Texas driver's license preferred

    Physical Tasks & Working Conditions

    The incumbent typically works in an outdoor environment with exposure to all weather conditions under direct sunlight and may be required to walk, bend, stoop, and climb five to six foot ladder.

    Minimum Education & Work Experience

    High school diploma or General Equivalency Diploma (GED)
    Ellis and Associates Pool and Water Park Lifeguard training, including First Aid and CPR licenses/ certification by date of orientation.
    2 years experience in a customer service setting.
    1 year experience in management position.
    Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.


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