City of Garland, TX

  • Animal Services Director

    Location US-TX-Garland
    Posted Date 3 weeks ago(7/30/2019 9:08 AM)
    Job ID
    # of Openings Remaining
    Regular Full-Time
  • Position Summary

    Executive Career Opportunity


    To learn more about the position, department and the Garland community, click on the link below to review the recruitment brochure.


    Recruitment Brochure


    The salary will be commensurate depending on qualifications and experience.


    Responsible for planning, administering and directing activities, operations and personnel of the Animal Services Division to ensure effective enforcement of animal control laws, ordinances and policies.


    Number of Direct Reports (include titles):  Veterinarian (1), Outreach Coordinator (1), Shelter Supervisor (1), Sr. Animal Services Officer (3), Animal Service Officer I and II (15).

    Essential Job Functions

    • Provide oversight of programs and operations (Shelter and Field Operations)
    • Oversee the operating budget, cash handling reporting and department expenditures.
    • Provide leadership and set policies, procedures and service goals and expectations for departmental staff.
    • Communicate with citizens one-on-one to resolve complaints.
    • Communicate with City Administration and elected officials to resolve high-level citizen complaints.
    • Train staff in animal care procedures, maintenance duties, and safety precautions.
    • Hire, motivate, evaluate staff, and establish employee goals.
    • Review and revise departmental procedures and programs to meet citizen needs and expectations
    • Analyze existing facilities to accommodate service enhancements that meet current and future needs.
    • Direct planning and coordinate operations for facility repairs, renovations and for the development and construction of new facilities.
    • Remain abreast of current methods, best practices, and technologies related to animal services.
    • Serve as the point of contact for media and public regarding animal services related matters.
    • Develop and/or maintain effective working relationships between Animal Services and local departments, agencies, and organizations.
    • Prepare and present reports to the City Manager, City Council and related Boards; provide professional advice and recommendations related to levels of service and other related matters; and direct preparation of relevant reports and research.

    Minimum Education & Work Experience

    - Bachelor’s Degree in Animal Science, Biology, Environmental Science, related field of study OR 10 years of increasingly responsible experience in enforcement of animal services related laws and ordinances OR five years’ experience supervising individuals responsible for enforcement of animal services related laws and ordinances
    - 5 years experience, including enforcement of animal related laws or ordinances
    - 3 years progressively increasing experience in a management role
    Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

    Preferred Knowledge - Abilities & Skills

    Education/ Experience:     

    • Master’s degree in Animal Science, Biology, Environmental Science, Business Administration, or a related field of study
    • 5-7 years of experience in Animal Services with at least 3 years of management experience
    • Department of State Health Services Basic Euthanasia Certification
    • Registered Sanitarian

    Knowledge, Skills & Abilities:

    • Extensive knowledge of the principles and practices as it relates to animal welfare
    • Extensive knowledge of federal, state and local regulatory requirements applicable to animal shelter and veterinary clinic operations
    • Comprehensive knowledge of the principles of administration, organization, personnel management and budgeting
    • Working knowledge of public relations procedures, social media and related technology
    • Ability to establish and maintain effective working relationships with City administration, officials, departments or other agencies, and the general public
    • Ability to recognize or identify the existence of problems and recommend new or innovative ideas or solutions to those problems
    • Ability to plan, organize, monitor, and evaluate subordinates' work assignments to accomplish departmental objectives
    • High EQ (self-awareness), adept at conflict resolution and ability to quickly evaluate and accurately problem solve
    • Strong work ethic with demonstrated leadership skills
    • Strong analytical and problem solving skills and a high degree of initiative and resourcefulness
    • Proficiency utilizing Microsoft Suite (Outlook, Excel, Word and PowerPoint)
    • Ability to promote mission, goals, policies and guiding principles and standards of an effective public organization
    • Ability to prepare professional presentations and present to City Council
    • Ability to read and interpret codes, ordinances, policies, procedures, rules and regulations
    • Ability to prioritize and manage work load
    • Ability to communicate effective both verbally and in writing

    Licenses & Certifications

    - Registered Sanitarian, preferred not required
    - Valid Class C Texas driver's license
    - Department of State Health Services Basic Euthanasia Certification or the ability to obtain within 6 months of hire

    Physical Tasks & Working Conditions

    The work environment and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The incumbent works in an indoor environment; occasional exposure to unpleasant environmental conditions and/or hazards. Occasional outside work.


    Models Organizational Values
    Community/Organizational Relationships
    Managing People
    Fiscal Management
    Strategic Focus/Visioning


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