City of Garland, TX

  • Senior Information Systems Analyst

    Location US-TX-Garland
    Posted Date 1 month ago(9/13/2019 10:01 AM)
    Job ID
    # of Openings Remaining
    Information Technology
    Job Family
    Information Systems
    USD $59,758.00/Yr.
    USD $77,688.00/Yr.
    Regular Full-Time
    Job Code Category
  • Position Summary

    Responsible for maintaining and improving application delivery and support for the City of Garland’s information systems including requirements analysis, product evaluation and negotiation, application implementation and ongoing technology support.


    Essential Job Functions

    1. Analyze and understand the operations of various City departments as required, and to assist with strategic planning.
    2. Coordinate with City departmental representatives to help develop and justify requests for IT services.
    3. Present and coordinate proposed business solutions and high-level technology specifications to City departments, vendors, contractors, pertinent stakeholders and City Management. 
    4. Provide support to assist City departments to determine the best business solution.
    5. Present proposed business designs and high-level technology specifications to the IT Architecture team.
    6. Support the architecture team to determine the best technology solution.
    7. Architect process definitions and process models by interpreting business rules and translating them to technology.
    8. Provide subject matter expertise support for assigned applications and City departments.
    9. Analyze customer support issues and coordinate internal resources, consultants, and/or vendor to provide resolution.
    10. Research, test, analyze and coordinate the repair of complex software issues with the providers.
    11. Analyze new service requests from City departments.

    Minimum Education & Work Experience

    Four-year college degree
    5 years related experience

    Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job

    Preferred Knowledge - Abilities & Skills

    Education & Experience:

    • Bachelor’s Degree in Computer Science, Management Information Systems or related area of study
    • 5-7 years experience applications support, relational databases and customer service interface
    • SDLC experience (preferred)
    • ITIL V3 Foundations Certification (preferred)

    Knowledge, Skills & Abilities:

    • Knowledge of client/server application delivery, support issues and processes
    • Knowledge of application design, software and operations
    • Knowledge of Microsoft Office applications i.e.  MSCRM Dynamics, MSSQL Enterprise Manager, MSCE
    • Excellent customer service skills
    • Skill in communication both verbally and in writing
    • Experience in report design and queries for assigned application i.e. Crystal Reports, Cognos, Power BI
    • Experience in Structured Query Language (SQL)
    • Ability to research and document workflow
    • Skill in interpreting technical diagrams and procedures
    • Ability to research issues and develop solutions
    • Ability to explain technical concepts in non-technical terms
    • Ability to prioritize tasks and meet customer service deadlines

    Licenses & Certifications

    Valid Class C Texas driver's license

    Physical Tasks & Working Conditions

    The incumbent works in a typical office environment; relatively free from unpleasant environmental conditions or hazards.


    Models Organizational Values
    Customer Focus
    Results Focus/Project Management


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