City of Garland, TX

Field Services Technician II

Location US-TX-Garland
Posted Date 6 months ago(1/12/2020 12:09 PM)
Job ID
2020-6213
# of Openings Remaining
1
Department
Customer Service
Min
USD $15.54/Hr.
Mid
USD $19.25/Hr.
Type
Regular Full-Time

Position Summary

Responsible for connecting, reconnecting and/or disconnecting utilities for customers that are moving-in, moving-out, or that are delinquent on accounts for the City of Garland. 

Essential Job Functions

  1. Disconnect and reconnect electric/water services.
  2. Install sleeves on back terminal ends of meter.
  3. Accurately and efficiently perform water/electric meter readings.
  4. Re-read electric and water meters upon customer requests.
  5. Re-check all disconnected utilities, as needed.
  6. May perform the duties of the Field Service Technician I, as needed.
  7. May train new hires on field service operations.
  8. Other duties as assigned.

Minimum Education & Work Experience

 High School Diploma or General Equivalency Diploma (GED)
 2 years related experience in meter reading and/or field operations
Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

Preferred Knowledge - Abilities & Skills

Education/ Experience:     

  • 2-4 years experience meter reading and electric utility industry
  • Class “D” water license preferred, not required

 

Knowledge, Skills & Abilities

  • Intermediate knowledge of electric/water meter(s) reading
  • Intermediate knowledge of city street and address systems
  • Intermediate knowledge of public contact techniques and principles
  • Ability to provide excellent customer service
  • Ability to work a flexible schedule and assignments
  • Ability to work independently and meet deadlines
  • Ability to work in a team environment

Licenses & Certifications

 Valid Class C Texas driver's license

Physical Tasks & Working Conditions

The incumbent works with frequent exposure to unpleasant environmental conditions and/or hazards. Majority of work performed outside or with exposure to risk. May be exposed to extremes of heat and cold, rain, humidity, wetness, insects, noxious odors, fumes, and physical stress from exertion and lifting. Exposed to physical exertion such as bending, lifting, stooping, reaching, pulling, and pushing.
Possible shift schedules:

Schedule A Monday - Thursday 8:30am – 7:00pm

Schedule B Tuesday - Friday 8:30am – 7:00pm

Schedule C Monday - Thursday 9:30am – 6:00pm, Friday 10:00am - 6:30pm (one being standby)

Competencies

Adaptability/Flexibility
Customer Service
Dependability
Interpersonal Skills
Managing Conflict
Productivity
Teamwork

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