City of Garland, TX

Field Services Technician I

Location US
Posted Date 2 months ago(6/23/2020 4:58 PM)
Job ID
# of Openings Remaining
Customer Service
Job Family
Field Customer Service
Target Hiring Range
Depending on qualifications
Regular Full-Time

Position Summary

Responsible for providing entry level reading and evaluation of customers’ water and electricity use for the City of Garland.


Target Hiring Range: $13.88/hr

Essential Job Functions

  1. Utilize various methods to accurately/efficiently record electric and water meters readings daily.
  2. Operate vehicles to travel to and from assigned meter reading routes.
  3. Maintain accurate records of readings and other data collected.
  4. Operate computers for drive by meter data collection.
  5. Communicate all repairs, leaks, service problems and/or general information to office dispatchers, as needed.
  6. Assist with the installation/repair of radio meters.
  7. Assist with field service orders.
  8. May train new hires on meter reading and equipment usage. 
  9. Other duties as assigned.


Minimum Education & Work Experience

 High School Diploma or General Equivalency Diploma (GED)
 No experience necessary
Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

Preferred Knowledge - Abilities & Skills

Education/ Experience:     

  • 1 year experience in public utilities
  • Experience with Itrons MV-RS Software, Mobile Units and Handhelds


Knowledge, Skills & Abilities

  • Basic knowledge of electric/water meter(s) reading
  • Basic knowledge of city street and address systems
  • Basic knowledge of public contact techniques and principles
  • Ability to provide excellent customer service
  • Ability to work a flexible schedule and assignments
  • Ability to work independently and meet deadlines
  • Ability to work in a team environment

Licenses & Certifications

Valid Class C Texas driver's license

Physical Tasks & Working Conditions

The incumbent works with frequent exposure to unpleasant environmental conditions and/or hazards. Majority of work performed outside or with exposure to risk. May be exposed to extremes of heat and cold, rain, humidity, wetness, insects, noxious odors, fumes, and physical stress from exertion and lifting. Exposed to physical exertion such as bending, lifting, stooping, reaching, pulling, and pushing.


Customer Service
Interpersonal Skills
Managing Conflict


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