City of Garland, TX

Service Writer - Fleet Services

Location US-TX-Garland
Posted Date 1 month ago(7/2/2020 10:02 AM)
Job ID
2020-6442
# of Openings Remaining
1
Department
Fleet Services
Min
USD $15.54/Hr.
Mid
USD $19.25/Hr.
Type
Regular Full-Time

Position Summary

Responsible for responding to requests by producing work orders, coordinating repair services and documenting warranty requirements.  Also, responsible for providing a high level of customer service.

Essential Job Functions

  1. Listen and interpret customer requests for equipment/vehicle service and repairs.
  2. Record needed service and repairs in the Fleet focus FA application and generate a work order.
  3. Coordinate repairs to equipment/vehicles by outside vendors as needed.
  4. Take digital photos of damage if needed and contact vendors for estimates, arrange replacement vehicle and deliver damaged vehicle to vendor.
  5. Enter or update requisitions and purchase orders as needed to pay for outside vendor services.
  6. Coordinate timely building, car wash and stationary shop equipment repair with outside vendors.
  7. May issue payment(s) for design repair invoices with City-issued P-Card.

Minimum Education & Work Experience

 High School Diploma or GED
 2 years related experience
Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

Preferred Knowledge - Abilities & Skills

Education/ Experience:     

  • 6 months – 1 year vocational training in automotive repair or maintenance scheduling
  • 2 – 4 years experience writing and scheduling work orders
  • ASE Certification in one or more areas

 

Knowledge, Skills & Abilities:

  • Skill in operating personal computer and related software applications
  • Knowledge of service/work order communication and tracking
  • Knowledge of Microsoft Office applications including Excel, Word and Outlook
  • Basic knowledge of accounting and billing procedures
  • Typing skills, minimum of 40 wpm
  • Ability to multi-task between calls, in-person customers, and radio service requests 

Licenses & Certifications

 Valid Class C Texas driver's license

Physical Tasks & Working Conditions

The incumbent works in a fleet shop environment; occasional exposure to unpleasant environmental conditions or hazards. Occasional outside work.

Competencies

Customer Service
Dependability
Personal Organization
Problem Solving/Analysis
Quality
Self Development
Teamwork
Technical Skills
Work Environment/Safety

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