City of Garland, TX

Desktop Systems Specialist - Projects

Location US-TX-Garland
Posted Date 4 weeks ago(10/1/2021 9:05 AM)
Job ID
2021-7311
# of Openings Remaining
1
Department
Information Technology
Job Family
Information Systems Support
Target Hiring Range
Depending on qualifications
Type
Regular Full-Time

Position Summary

Responsible for providing in-depth troubleshooting and advanced diagnostics of the City of Garland’s technical issues and problems that may occur with applications, networks and server configurations in a multi-project environment. Responsible for creating application packages and Desktop Images and maintaining System Center Configuration Manager (SCCM).

 

Essential Job Functions

  1. Subject Matter Expert on City of Garland desktop software and hardware. Document and provide knowledge transfer for implemented systems. Documentation to include detailed lessons learned to improve efficiency and in the transition of implemented technology to operations support.
  2. Serve as liaison between Project Services and other departments as needed on projects and deployments. Communicate highly technical information to both technical and non-technical personnel.
  3. Monitor tasks in the project tracking tool to ensure satisfactory and timely resolution of assigned tasks.
  4. Assist and cross-train team members as needed and when appropriate to achieve successful completion of assigned projects.
  5. Coordinate with network services, application support, and other applicable groups when needed to ensure best practices and department standards are followed.
  6. Create and modify Software Installation packages for custom and COTS software.
  7. Serve as a mentor to coach and train PC Technicians as needed.
  8. May serve in leadership capacity if needed by Supervisor.
  9. Available to work after hours and weekends as required, including possible on-call rotation.

Minimum Education & Work Experience

 Associate’s Degree OR six years of applicable experience and two professional certifications
 6 years related experience
 Desktop Support certification
Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

Preferred Knowledge - Abilities & Skills

Education/ Experience:     

  • Bachelor’s Degree in Information Technology, Computer Science or related field of study
  • 6 years’ experience with the configuration and installation of computer hardware/software and in problem resolution
  • Desktop Support Technician by HDI and/or Microsoft Certified Desktop Support Technician (MCDST) by Microsoft (or superior certification) or the ability to acquire desired certification(s) within six months of employment.

Knowledge, Skills & Abilities:

  • Demonstrated experience with Windows Operating System creation and deployment technologies
  • Experience with Scripting technologies such as PowerShell, VBScript, and Batch Files
  • Mastery of Software packaging tools such as Installshield, AdminStudio and SCCM.
  • Extensive working knowledge of Microsoft operating systems and desktop software such as Microsoft Office suite
  • Excellent communication and written skills
  • Excellent organizational and multi-tasking skills – prioritizes and performs a variety of concurrent tasks with efficiency and minimal direction
  • Ability to follow written and verbal instructions
  • Ability to work well with others in a team as well as independently
  • Ability to work effectively at all levels of the City with ability to convey a correct sense of urgency based on customer or business impact

Licenses & Certifications

 Desktop Support Technician by HDI and/or Microsoft Certified Desktop Support Technician (MCDST) by Microsoft (or superior certification) or the ability to acquire desired certification(s) within six months of employment.
 Valid Class C Driver’s License

Physical Tasks & Working Conditions

The office environment is typical; the employee should expect occasional exposure to unpleasant environmental conditions and/or hazards. The position requires that the employee be able to lift 35 pounds, work in close / cramped areas, work in dusty conditions, work in low-light conditions and be able to sit, stand, kneel, crouch and bend for brief periods of time. Available to work after hours and weekends as required, including on-call rotation.

Competencies

Models Organizational Values
Customer Service
Interpersonal Skills
Communication
Problem Solving
Dependability
Adaptability/ Flexibility
Productivity
Quality
Technical Skills
Work Environment Safety
Teamwork
Managing Conflict
Negotiation Skills

Options

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