City of Garland, TX

Social Worker

Location US-TX-Garland
Posted Date 2 weeks ago(10/12/2021 10:20 AM)
Job ID
# of Openings Remaining
Job Family
Target Hiring Range
Depending on Qualifications
Regular Full-Time

Position Summary

Responsible for performing psychosocial screenings and assessments for referrals from Emergency Services and various City Departments, and implementing the psychosocial plan of care for patients to ensure the patient has
sufficient resources and support services.


Target Hiring Range: $47,923/yr - $61,069/yr

Essential Job Functions

  1. Performs psychosocial screenings and/or assessments to ensure that patient needs are properly identified and appropriate interventions are integrated into the plan of care. Assesses patient’s and family’s psychosocial risk factors through evaluation of prior functioning levels, appropriateness and adequacy of support systems, reaction to illness and ability to cope, understanding of present circumstances and patient/family priorities/needs. Collaborates with the patient, family and multidisciplinary team to assure psychosocial needs are addressed. Utilizes review of medical record, interview of patient/family and consultation with the interdisciplinary health care team to complete screenings/assessments/plan of care.
  2. Counsels patients and families regarding emotional, social, and financial consequences of illness and/or disability and other psychosocial issues identified. Provides crisis intervention and counseling for patients and families. Promotes patient and family empowerment and independence by connecting patient needs to services provided at the local, state and federal level.
  3. Monitors the patient’s progress, intervening as necessary and appropriate to ensure the Social Work plan of care and services provided are patient focused, high quality, efficient, and cost effective. Coordinates referrals for financial counseling as appropriate. Addresses and resolves system barriers and provides follow-up as needed.
  4. Promotes optimal utilization of patient and community resources. Provides planning for placements including Home, Nursing Home, Rehabilitation, Shelters, Home Care and HOSPICE. Accesses and mobilizes family/community resources to meet identified needs. Intervenes with families with complex psychosocial needs and family dynamics. Educates patient/family about options and addresses issues of choice.
  5. Transitions patients through the healthcare system based upon individual and patient population needs. Directs liaison activities to appropriately integrate the patient into the healthcare continuum including procuring of services, health promotion and counseling, disease prevention, health education and screening, and community resource linkage.
  6. Serves as an advocate for the patient and family throughout the entire episode of care. Maintains availability to the patient/family as a resource to facilitate communication among providers and to monitor services rendered. Remains involved until the planned level of functional health is achieved by the patient.
  7. Communicates newly identified resources or changes in previously identified plans/resources.
  8. Provides intervention in cases involving child or adult abuse/neglect (serves as liaison between Parkland and CPS/APS), domestic violence, guardianship (temporary/ permanent), foster care, adoption, mental health level II placement, and sexual assault.
  9. Documents screening, assessment, interventions and outcomes to ensue effective communication per established documentation procedures.
  10. Manages referrals and communications from a variety of sources such as fax referrals, calls, physicians, COPC Social Workers, Care Management Team, the health dept team, community agencies, patients, families, etc. to ensure optimal customer service.
  11. Maintains knowledge of applicable rules, regulations, policies, laws and guidelines that impact the Social Work field. Develops effective internal controls designed to promote adherence with applicable laws, accreditation agency requirements, and federal/state/private health plans. Seeks advice and guidance as needed to ensure proper understanding.
  12. Maintains positive working relationship with management, vendors, other hospitals, employees, and community agencies to ensure effective communication among all patient contacts. Keeps staff informed, makes reports, rounds and frequent agency contacts to ensure appropriate support.
  13. Reports assigned data (i.e. services provided, Medicare stats, alcohol and drug numbers, adoption numbers, CPS/APS cases) as needed, ensuring timeliness and accuracy.
  14. Identifies ways to improve work processes and improve customer satisfaction. Makes recommendations to supervisor, implements and monitors results as appropriate in support of the overall goals of the department and Parkland.
  15. Stays abreast of the latest developments, advancements and trends in the field of Social Work by attending seminars or workshops, reading professional journals, actively participating in professional organizations and maintaining licensure in Social Work. Integrates this acquired knowledge into daily performance.
  16. Serves on committees as selected and assigned. Participates in social work peer review, social work meetings and other efforts that promote quality and patient satisfaction.

Minimum Education & Work Experience

 Bachelor’s degree in Social Work or equivalent
 3 years related experience
Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

Preferred Knowledge - Abilities & Skills

Education/ Experience:     

  • Master’s degree in Social Work or equivalent
  • 3-5 years’ experience
  • Licensed by the Texas State Board of Social Work Examiners

Knowledge, Skills & Abilities:           

  • Must be able to communicate effectively with a diverse population of patients, medical and nursing
    staff and community agencies both orally and in writing.
  • Must be able to demonstrate a working knowledge of community agencies and services available for
    the special needs of assigned patients.
  • Must be able to demonstrate excellent interpersonal and counseling skills.
  • Must demonstrate patient centered/patient valued behaviors.
  • Skill in Microsoft Office (including Access, Excel, Outlook, PowerPoint and Word)
  • Excellent organizational skills
  • Ability to coordinate, analyze and utilize a variety of reports and records
  • Ability to operate software programs such as Microsoft Office, EMR database applications and presentation software
  • Ability to research federal, state and local laws, codes, and regulations, and apply guidelines to programs and departmental functions
  • Ability to establish and maintain effective working relationships with those in the course of work
  • Ability to train and assist co-workers
  • Ability to manage multiple projects and meet deadlines
  • Ability to adapt to changing demands
  • Ability to use modern office equipment and project management software

Licenses & Certifications

 Valid Class C Texas driver's license

Physical Tasks & Working Conditions

The incumbent works in a typical office environment; relatively free from unpleasant environmental conditions or hazards.


Models Organizational Values
Customer Focus
Results Focus/Project Management


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